Effective Date: June 29, 2026
This Privacy Policy explains how CoupledIV collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact us, or use our online store.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Account login information
- Order details
- Payment-related information
- Messages or inquiries you send to us
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Date and time of visit
- Cookie and session information
2. How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Manage customer accounts
- Process payments
- Prevent fraud and unauthorized activity
- Improve our website and customer experience
- Comply with legal, tax, accounting, and business recordkeeping obligations
- Send marketing emails only if you have opted in or where permitted by law
3. Orders and WooCommerce Data
Our store is powered by WooCommerce. When you place an order, WooCommerce may store order-related information such as your name, billing address, shipping address, email address, phone number, order items, order total, payment method, and order status.
This information is used to process your order, support your customer experience, manage refunds or returns, and maintain business records.
4. Payments
Payments are processed through third-party payment providers such as [Stripe / PayPal / WooPayments / Other Payment Processor].
We do not intentionally store full credit card numbers on our website. Payment information is handled by the payment processor according to its own privacy policy and security practices.
Payment providers may collect and process information necessary to complete your transaction, verify payment, prevent fraud, and comply with legal requirements.
5. Shipping Providers
We may share necessary order and shipping information with shipping carriers or fulfillment providers, such as:
- Name
- Shipping address
- Email address
- Phone number, if needed for delivery
- Order details needed to fulfill the shipment
This information is used to ship and deliver your order.
6. Customer Accounts
If you create an account on our website, we may store your name, email address, billing address, shipping address, order history, and account login details.
You are responsible for keeping your account login information secure. Please contact us if you believe your account has been accessed without permission.
7. Contact Forms and Customer Support
If you contact us through a form, email, or other communication method, we may collect your name, email address, message content, and any other information you choose to provide.
We use this information to respond to your inquiry and provide customer support.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember checkout/session information
- Help the website function properly
- Improve website performance
- Understand how visitors use the site
- Support security and fraud prevention
You may be able to disable cookies through your browser settings. However, some parts of the website, including cart and checkout functions, may not work properly without cookies.
9. Analytics and Advertising
We may use analytics tools, such as [Google Analytics / Jetpack / Other Tool], to understand how visitors use our website and improve the customer experience.
We may use advertising or marketing tools, such as [Meta Pixel / Google Ads / Email Marketing Platform / Other Tool], if enabled. These tools may collect information about your browsing activity, interactions with our website, or purchases.
If we use advertising or tracking tools, they may place cookies or similar technologies on your device. You can manage cookies through your browser settings or applicable consent tools provided on our website.
10. Email Marketing
If you sign up for our email list, we may use your email address to send product updates, promotions, announcements, or other marketing messages.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We will still send transactional emails related to your orders, account, customer service, or legal notices.
11. How We Share Information
We do not sell personal information in the ordinary sense of exchanging it for money.
We may share personal information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- WooCommerce and WordPress-related service providers
- Email marketing providers
- Analytics providers
- Security or fraud prevention providers
- Professional advisors, such as accountants or attorneys
- Government authorities, if required by law
These third parties may only receive the information needed to perform their services.
12. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining business records
- Handling returns, refunds, disputes, or chargebacks
- Complying with tax, accounting, legal, and security obligations
Order records may be kept for business, tax, and legal purposes even if a customer account is deleted.
13. Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.
14. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can review and delete the information if appropriate.
15. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of your personal information
- Opt out of certain marketing communications
- Limit certain uses of personal information where required by law
To make a privacy request, contact us at:
couplediv@gmail.com
We may need to verify your identity before fulfilling certain requests.
16. California Privacy Notice
If you are a California resident, you may have additional privacy rights under California law.
Depending on whether these laws apply to our business, your rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to request correction; the right to opt out of certain sales or sharing of personal information; the right to limit certain uses of sensitive personal information; and the right not to be discriminated against for exercising your privacy rights.
Categories of personal information we may collect include:
- Identifiers, such as name, email address, phone number, billing address, and shipping address
- Commercial information, such as products purchased, order history, and payment-related details
- Internet or network activity, such as website usage, cookies, and IP address
- Customer service information, such as messages you send to us
- Inferences or preferences, if created through analytics or marketing tools
We use this information for the business purposes described in this Privacy Policy, including order fulfillment, customer support, payment processing, shipping, fraud prevention, website improvement, marketing, and legal compliance.
We do not knowingly sell personal information for money. If we use advertising or analytics tools that may be considered “sharing” under California law, we will provide required choices or disclosures where applicable.
To exercise California privacy rights, contact us at:
couplediv@gmail.com
17. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.
You should review the privacy policies of any third-party websites you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
19. Contact Information
Questions about this Privacy Policy or privacy-related requests may be sent to:
CoupledIV
Email: couplediv@gmail.com
Website: couplediv.com