Effective Date: June 29, 2026
Welcome to CoupledIV. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By visiting our website, placing an order, or using our services, you agree to these Terms and Conditions.
1. About Our Products
We sell products and related accessories designed to help organize vials and syringes in wellness, aesthetic, and similar professional environments.
Our products are intended for organization, storage support, and presentation purposes only. They are not intended to replace professional medical, clinical, sterilization, safety, or infection-control procedures.
Unless specifically stated otherwise, our products are:
- Not medical devices
- Not sterile
- Not intended to diagnose, treat, cure, or prevent any disease or medical condition
- Not sold with medication, vials, syringes, needles, or injectable products
Customers are responsible for using our products safely and in compliance with all applicable laws, regulations, workplace policies, clinical standards, and sanitation requirements.
2. Product Images and Descriptions
We make reasonable efforts to accurately display product photos, colors, dimensions, and descriptions. However, product colors, appearance, and finish may vary slightly due to screen settings, lighting, manufacturing differences, or normal product variation.
Any vials, syringes, labels, or other items shown in product photos are for demonstration purposes only unless the product listing clearly states they are included.
3. Orders and Payment
By placing an order, you agree that all information you provide is accurate and complete.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:
- Incorrect product or pricing information
- Suspected fraud or unauthorized activity
- Product unavailability
- Shipping restrictions
- Errors in the order information
Payment must be received before an order is processed or shipped.
4. Pricing and Availability
Prices are listed in U.S. dollars unless otherwise stated. We may update pricing, product availability, product descriptions, or product offerings at any time without prior notice.
If an item becomes unavailable after you place an order, we may contact you to offer a replacement, delayed shipment, or refund.
5. Shipping and Delivery
We will make reasonable efforts to process and ship orders within the timeframe stated on our website or in the product listing.
If no specific shipping timeframe is provided, federal rules generally require online sellers to have a reasonable basis for shipping within the advertised time; if no time is stated, the default rule is generally within 30 days. If shipping is delayed beyond the promised timeframe, sellers may need to obtain customer consent to the delay or issue a refund.
Delivery dates are estimates only and are not guaranteed unless expressly stated. We are not responsible for delays caused by shipping carriers, incorrect addresses, weather, customs, or circumstances outside our control.
Customers are responsible for providing a correct and complete shipping address. We are not responsible for lost or delayed packages due to incorrect customer-provided information.
6. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy, if posted separately on our website.
Unless otherwise stated, products must be unused, undamaged, and in original condition to be eligible for return. Items that have been used in clinical, wellness, aesthetic, or treatment environments may not be eligible for return for sanitation and safety reasons.
Shipping costs may be non-refundable unless the return is due to our error or a defective product.
To request a return, contact us at:
couplediv@gmail.com
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We may offer a replacement, store credit, or refund depending on the situation.
8. Customer Responsibilities
By purchasing our products, you agree that you are responsible for:
- Inspecting the product before use
- Using the product only as intended
- Cleaning or sanitizing the product as appropriate for your environment
- Following all applicable safety, clinical, sanitation, and workplace procedures
- Ensuring the product is suitable for your intended use
You agree not to misuse, modify, overload, or use the product in any way that could create a safety risk.
9. No Professional or Medical Advice
Information on our website is provided for general product and informational purposes only. Nothing on our website should be interpreted as medical, clinical, legal, regulatory, or professional advice.
Customers should consult qualified professionals regarding clinical procedures, sanitation requirements, regulatory compliance, and proper handling of medical or wellness-related supplies.
10. Intellectual Property
All website content, including text, images, logos, graphics, product names, product designs, and branding, is owned by or licensed to CoupledIV, unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content, product images, branding, or designs without written permission.
11. Limitation of Liability
To the fullest extent allowed by law, CoupledIV is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our liability for any claim related to a product purchase is limited to the amount you paid for the product.
We are not responsible for injuries, damages, losses, contamination, improper use, regulatory violations, or other issues resulting from misuse of our products or failure to follow proper professional procedures.
12. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, analytics tools, plugins, or other service providers.
We are not responsible for the actions, errors, policies, or practices of third-party providers. Your use of those services may also be subject to their own terms and policies.
13. Privacy
Your use of our website may involve the collection of personal information such as your name, email address, billing address, shipping address, order details, and payment-related information.
Please review our Privacy Policy for more information about how personal information is collected, used, and protected.
California has privacy laws that give certain consumers rights related to personal information, so you should also create a separate Privacy Policy page, especially since WooCommerce stores collect customer/order data.
14. Changes to These Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.
15. Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles.
16. Contact Information
Questions about these Terms and Conditions may be sent to:
CoupledIV
Email: couplediv@gmail.com
Website: couplediv.com